At Farah Joseph, we take every step to make sure that you receive excellent service and that you are totally satisfied with your purchase. In the unfortunate event that this does not happen, we are here to make sure that your return is handled smoothly. Giving you the piece mind that we are with you always providing you the service you need, when you need it.

ACCEPTING DELIVERY

We would ask for you to thoroughly inspect all goods before signing to accept the delivery in good condition. In case the goods are accidentally damaged during delivery then our liability for that damage becomes limited to the repair or replacement of the goods.

REPAIR OR REPLACE

If in the unlikely event your new furniture item is faulty or damaged please contact us within 24 hours of receiving the delivery. Please provide us with Photographic evidence so that the necessary action can be taken. We recommend you keep all packaging until you are completely satisfied of the suitability /quality of the products in case of the need to return. We will undertake to either repair or replace the goods as soon as we have them returned. Any damaged goods to be returned, must be adequately wrapped and any delivery and return costs will be met by us. We will offer you a replacement or a refund, (please be aware that any refunds can take up to 30 days to process).

CHANGED YOUR MIND

Should you not want the item(s) that are not faulty or damaged (all items must be unassembled) please notify us within 7 days of accepting the delivery. The return postage of these goods (in the original packaging) will be your responsibility. Please be aware that there is an admin/re-stocking charge of 30% of the original price that will be payable to us on all unwanted goods. All refunds for return of unwanted goods are subject to a detailed inspection and have to be in a re-saleable condition in its original packaging.