- +44 2039836166
- enquiries@farahjoseph.co.uk
Privacy Statement
Farah Joseph is a British company with office address:
At Farah Joseph, we take every step to make sure that you receive excellent service and that you are totally satisfied with your purchase. In the unfortunate event that this does not happen, we are here to make sure that your return is handled smoothly. Giving you the piece mind that we are with you always providing you the service you need, when you need it.
Farah Josephs e-mail address is: enquiries@farahjoseph.co.uk
Farah Joseph markets and sells furniture and other interior items (the products) on Farah Joseph Design's Web Sites www.farahjoseph.co.uk from the offices of Farah Joseph.
These terms and conditions apply for the marketing and sale of the products.
These terms and conditions are subject to more favourable terms and conditions that may follow from mandatory law.
These terms and conditions shall take precedence over your (or your entity's) additional or different terms and conditions, to which notice of objection is hereby given, unless we specifically agree to Farah Joseph in writing.
2. Ordering
An order is not binding on Farah Joseph before full payment for the products ordered has been duly received, unless otherwise is explicitly agreed on with the customer.
You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email.
Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy. Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.
You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the products.
3. Delivery & Delivery Time
The delivery times for the Products are stated in the Website, or otherwise separately agreed with the customer.
The customer has the right to cancel an order in case of delay in excess of four weeks.
Farah Joseph has the right to cancel orders made due to reasons like the product, or parts of the Product, is no longer possible to source from Farah Joseph's sub-suppliers and cannot be sourced by reasonable efforts and/or at reasonable prices from other sub-suppliers.
Farah Joseph will in case of a cancellation return all payments for the product to the customer as soon as practically possible, and in no case later than 30 days from the date of the cancellation.
All Products are shipped with a well-reputed carrier of Farah Joseph's choice to the address stated by the customer. Farah Joseph has no obligation to assure that the stated address is valid. The shipping cost, including any taxes and fees, shall be borne by the customer. Any and all costs levied upon Farah Joseph due to incorrect address or failure to accept delivery will be charged to the customer. Products returned to Farah Joseph due to failure to accept delivery will not be re-shipped and Farah Joseph will have no obligation to refund the purchase price, and other charged costs, to the customer. This shall however not apply in the event the customer requests re-delivery within 14 days from the date of failure to accept delivery and pays the costs for the re-shipping.
Delivery excludes installation.
Transfer of ownership of purchased Products occurs (i) full payment of the purchase price has been received and (ii) when the Product is delivered.
In the event of damage to a product packaging at delivery, the customer needs to open the package together with the courier to make sure that the product is intact. In case any damage is identified, the product delivery should be rejected and the customer must immediately contact Farah Joseph at enquiries@farahjoseph.co.uk and claim the "Damaged on Arrival" to be entitled a replacement product.
4. Prices
The prices of the Products are stated on our website, or otherwise separately agreed on with the customer.
The prices stated on our website are subject to change and may be changed without advance notice.
Any applicable shipping costs will be added to the stated prices of the products and will be stated separately in the ordering form from the website before completing the order, or otherwise separately agreed on with the customer.
Applicable VAT (if any) may be added in the ordering form on the website before completing the order. The customer is responsible for paying any and all applicable VAT in addition to VAT charged by Farah Joseph. The customer is further responsible for paying any and all other applicable taxes, fees and customs for the Products and the delivery thereof.
5. The Products
Farah Joseph does not guarantee that the true colours, shapes and other features of the Products are accurately reflected on the website or in presentation/advertising material, due to the customer's computer or monitor settings, or due to deficiencies in the depiction or the description of the Products.
Defects due to normal wear and tear, the use of the Products for other purposes than the intended, or otherwise due to appropriate handling or use may never be regarded as defects for which Farah Joseph are responsible.
Defects in Products supplied must be notified not later than 24 hours from receipt of the Products. Concealed defects are to be notified immediately after discovery. Farah Joseph will have no obligation to remedy a defect in the event of failure to accordingly notify a defect.
In the event of a defect, Farah Joseph will, in its own sole discretion, either remedy the defect or exchange the Product as soon as practically possible after received notification about the defect. In the event it is not possible to remedy the defect or exchange the Product, Farah Joseph will reimburse the purchase price of the Product reasonably adjusted for any wear and tear.
6. Concluding Conditions
The consumer has thus the right to cancel an order and return a purchased product by giving or sending a notice to Farah Joseph (to any of the addresses stated in the introductory part) within 14 days from the receipt of the Product. The consumer has always a right to give or send the notice within 7 business days from the receipt of the Product. The consumer may only use the right to cancel an order and return the Product if the product is in materially unaltered shape, or if it has not been uniquely designed for the consumer.
In case the consumer decides to cancel an order and return the product, the consumer shall arrange for the return shipping of already shipped product(s) to applicable physical address:
The customer is obligated to pay for the shipping costs.
Farah Joseph will return all payments made for cancelled orders and returned Product(s), minus 15% of the value (to cover handling and administrative costs), as soon as possible following the consumer's exercise of the right to cancel an order and return the Product.
7. Intellectual Property Rights
A purchase of Products does not constitute a transfer of ownership or license to use in any intellectual property rights related or pertaining to the products, including copyright and pattern rights, to the customer.
8. Complaints
All complaints regarding a Product shall be sent to Farah Joseph by using any of the addresses stated in the introductory part.
9. Limitation of liability
Farah Joseph shall not be liable for any loss, damages, claims or costs whatsoever, including any consequential or indirect damages or costs, due to the use of the Products.
10. Copyright and rights of use
The content provided by the design company Farah Joseph is protected by the laws governing databases, copyright and trademarks. Such content can not be copied nor disseminated nor used or copied in any manner whatsoever, without the prior agreement of the corresponding proprietors. This applies in particular to any copies made with the aid of robots, crawlers or other automatic mechanisms. Any use or modification of the services for purposes for which they were not intended is prohibited. In particular, copying or uploading of content, offers, directories, databases, etc. for commercial purposes is prohibited and will be subject to criminal and civil legal proceedings within the scope of existing legal options.
11. Unforeseeable circumstances
Unforeseeable circumstances or events such as breakdowns, strikes or other disruptive influences beyond Farah Joseph’s control, or that of Farah Joseph's suppliers, release Farah Joseph from its delivery commitments and any other obligations in relation to the customer for the duration of the disruptive influence and of the consequences thereof.
12. Miscellaneous
All costs for contacts with Farah Joseph for the purpose of ordering products or otherwise, whether through Farah Joseph's website, by telephone, by e-mail, by regular mail or otherwise, shall be borne by the customer.
The customer visits and uses the website on its own risk. Farah Joseph shall have no liability whatsoever for any damage caused to the customer's computer hardware, software or other equipment due to viruses, worms or similar contracted from the Web Site.
13. Governing law
British law shall, without regard to its conflict of laws principles, exclusively apply to these terms and conditions and to all purchases of Products. Any dispute arising out of or in connection with these terms and conditions shall be settled in a British court of general jurisdiction.